🔒 Data & Privacy

Privacy Policy
Crickex Bangladesh

At Crickex Bangladesh, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own information. We keep things straightforward — no confusing legal jargon where we can avoid it.

Last updated: January 2025

Your Data Is Safe

Crickex Bangladesh never sells your personal information to third parties. Your data is used only to run your account and improve your experience.


Privacy at a Glance

The key points of the Crickex Bangladesh Privacy Policy, summarised clearly before you read the full details.

We Collect Only What We Need

Crickex Bangladesh collects personal data that is necessary to operate your account, process payments, and comply with legal requirements. We do not collect data beyond what is needed for these purposes.

We Never Sell Your Data

Your personal information is never sold to advertisers, data brokers, or any other third party. Crickex Bangladesh shares data only with trusted service providers who help us run the platform, and only under strict agreements.

Secure Storage & Transmission

All data transmitted between your device and Crickex Bangladesh is encrypted using SSL/TLS. Stored data is protected by industry-standard security measures and access controls.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data held by Crickex Bangladesh. Contact our support team at any time to exercise these rights.

Cookies Used Responsibly

Crickex Bangladesh uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings.

Transparent Communication

If there is ever a significant change to how Crickex Bangladesh handles your data, we will notify you by email or via an in-platform message before the change takes effect.


Your Privacy Matters: This Privacy Policy applies to all services provided by Crickex Bangladesh, including the website, mobile app, sports betting, casino games, and all promotional activities. By using Crickex Bangladesh, you agree to the data practices described here.

1. Introduction

Crickex Bangladesh is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in plain terms what personal data Crickex Bangladesh collects, why we collect it, how we use it, and how long we keep it. It also explains your rights as a user and how to exercise them.

When you register an account on Crickex Bangladesh, deposit funds, place a bet, play a game, or simply browse the platform, you are sharing information with us. We take that responsibility seriously. This policy is designed to give you full visibility into how that information is handled — not to bury the details in legal language that nobody reads.

If you have questions about anything in this Privacy Policy, you can reach the Crickex Bangladesh support team at any time via live chat or by email. Contact details are at the bottom of this page.

2. Data We Collect

Crickex Bangladesh collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers where required.

2.1 Information You Provide Directly

  • Full legal name and date of birth
  • Mobile number and email address
  • Payment details (bKash number, Nagad number, bank account details)
  • Identity verification documents (national ID, passport) when requested
  • Communications you send to Crickex Bangladesh support
  • Preferences and settings you configure in your account

2.2 Information Collected Automatically

  • IP address and approximate location
  • Device type, operating system, and browser version
  • Pages visited, time spent on each page, and navigation paths
  • Betting and gaming activity, including bet amounts, game selections, and session duration
  • Login timestamps and frequency of access
  • Cookie and tracking data (see Section 6)

2.3 Information from Third Parties

Where required for identity verification or fraud prevention, Crickex Bangladesh may receive information about you from third-party KYC (Know Your Customer) providers, payment processors, or fraud detection services. This data is used solely for the purposes of verifying your identity and protecting the security of your account.

Data Type Source Purpose
Name, DOB, contact details You (registration form) Account creation and verification
Payment details You (deposit/withdrawal) Processing transactions in BDT
Identity documents You (KYC process) Age and identity verification
Device and browser data Automatically collected Security, fraud prevention, platform optimisation
Betting and gaming activity Automatically collected Account management, responsible gaming monitoring
Verification data Third-party KYC providers Regulatory compliance and fraud prevention

3. How We Use Your Data

Crickex Bangladesh uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

  • Account management: To create, maintain, and secure your Crickex Bangladesh account, including processing logins and managing your preferences.
  • Transaction processing: To handle deposits and withdrawals in BDT via bKash, Nagad, Rocket, and bank transfer.
  • Identity verification: To confirm your age and identity as required by our platform rules and applicable regulations.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the Crickex Bangladesh support team.
  • Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
  • Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.
  • Platform improvement: To analyse how the platform is used and make improvements to the user experience on Crickex Bangladesh.
  • Marketing communications: To send you information about promotions, bonuses, and new features on Crickex Bangladesh — only where you have opted in to receive such communications.
  • Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

4. Data Sharing

Crickex Bangladesh does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are bound by strict data protection obligations.

4.1 Service Providers

We work with trusted third-party service providers who help us operate the Crickex Bangladesh platform. These include payment processors (bKash, Nagad, Rocket, and banking partners), identity verification providers, customer support software providers, and platform analytics tools. These providers are permitted to use your data only for the specific services they provide to Crickex Bangladesh and are not allowed to use it for their own purposes.

4.2 Legal and Regulatory Requirements

Crickex Bangladesh may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so. This includes situations involving suspected fraud, money laundering, or other criminal activity. We will only disclose the minimum amount of data necessary to comply with a lawful request.

4.3 Business Transfers

In the event that Crickex Bangladesh undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

Note: Crickex Bangladesh never shares your data with advertisers or marketing companies without your explicit consent. You will not receive unsolicited marketing from third parties as a result of using our platform.

5. Data Retention

Crickex Bangladesh retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable laws and regulations. Specific retention periods vary depending on the type of data:

  • Account registration data is retained for the duration of your account and for a minimum of five years after closure, in line with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
  • Identity verification documents are retained for the period required by applicable KYC regulations.
  • Customer support communications are retained for up to three years after the matter is resolved.
  • Automatically collected usage data (device, session, and activity logs) is typically retained for up to two years.

When data is no longer required for the purposes for which it was collected, Crickex Bangladesh will securely delete or anonymise it. You may request early deletion of your data in certain circumstances — see Section 8 for details of your rights.

6. Cookies & Tracking

Crickex Bangladesh uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

6.1 Essential Cookies

These cookies are necessary for the Crickex Bangladesh platform to function. They keep you logged in during your session, remember your language and currency preferences, and ensure that the platform loads correctly. You cannot opt out of essential cookies without affecting how the platform works.

6.2 Analytics Cookies

We use analytics cookies to understand how players use Crickex Bangladesh — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised and is used solely to improve the platform. It is not linked to your personal identity.

6.3 Security Cookies

Security cookies help Crickex Bangladesh detect and prevent fraudulent activity, including account takeover attempts and bot activity. These cookies are essential for protecting your account and cannot be disabled.

6.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Crickex Bangladesh platform, including your ability to stay logged in or access certain features.

7. Data Security

Crickex Bangladesh takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

  • All data transmitted between your device and Crickex Bangladesh is encrypted using SSL/TLS protocols.
  • Stored personal data is protected by encryption and access controls that limit who within Crickex Bangladesh can view it.
  • Payment data is handled by PCI-DSS compliant payment processors and is never stored in full on Crickex Bangladesh servers.
  • Our systems are monitored continuously for suspicious activity and potential security threats.
  • Staff who handle personal data are trained in data protection and are bound by confidentiality obligations.

While Crickex Bangladesh takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your account has been compromised, contact our support team immediately so we can take action to secure it.

8. Your Rights

As a user of Crickex Bangladesh, you have a number of rights in relation to your personal data. These rights can be exercised by contacting our support team at any time.

Right to Access

You can request a copy of the personal data that Crickex Bangladesh holds about you at any time. We will provide this within a reasonable timeframe.

Right to Correction

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly in your account settings.

Right to Deletion

You can request that Crickex Bangladesh delete your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after a deletion request.

Right to Object

You can object to the processing of your personal data for marketing purposes at any time. To opt out of marketing communications from Crickex Bangladesh, update your preferences in your account settings or contact support.

Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.

Right to Restrict Processing

In certain circumstances, you can request that Crickex Bangladesh restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.

9. Minors

Crickex Bangladesh is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on Crickex Bangladesh, please contact our support team immediately. We will investigate and close the account, and any data collected will be deleted.

Age verification is part of our standard KYC process. Where there is any doubt about a player's age, Crickex Bangladesh will request documentary proof before allowing the account to continue operating.

10. Third-Party Links

The Crickex Bangladesh platform may contain links to third-party websites or services — for example, payment provider portals. This Privacy Policy applies only to Crickex Bangladesh. Once you leave our platform and visit a third-party site, that site's own privacy policy applies and Crickex Bangladesh has no control over how your data is handled there.

We recommend reviewing the privacy policy of any third-party service before providing your personal information to them.

11. Changes to This Policy

Crickex Bangladesh may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes — particularly those that affect how we use your personal data — Crickex Bangladesh will notify registered players by email or via an in-platform notification before the change takes effect. Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that Crickex Bangladesh holds about you, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

[email protected]

You can also reach us via live chat directly on the Crickex Bangladesh platform. For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For the full platform rules, see our Terms and Conditions.


Ready to Play on Crickex Bangladesh?

Your data is protected, your account is secure, and the games are waiting. Register your free Crickex Bangladesh account today, deposit in BDT, and start betting on cricket, football, and more.

18+ only. Please play responsibly. Visit our Responsible Gaming page for support tools and self-exclusion options.